Report: The Impact of Technology on Patient Satisfaction

2024 HEALTHCARE INDUSTRY REPORT

Tracking the Impact of Technology on Patient Satisfaction Within the US Healthcare System

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2024 HealthTech Perspectives

Discover insights on patient and provider sentiments about healthcare technology, from mobile apps to AI, that can help your organization stay ahead in a constantly-evolving landscape.

Key Stats

  • 55% of US consumers surveyed agree that they would prefer to use a mobile apps to manage appointments, prescriptions, and medical records

  • 53% of US consumers surveyed think adding more healthcare tech would improve patient experience

  • 43% of US consumers surveyed have encountered incorrect medical billing or medical information

  • 31% of US consumers surveyed have faced challenges accessing healthcare or services

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With tools like patient portals, self-scheduling, and telehealth, technology has significantly improved access to healthcare, and removed friction from the patient experience.”

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